Introduction

At Lakshmi Srinivasa Jewellery, we are committed to ensuring your complete satisfaction with your purchase. Please read our Refund & Return Policies carefully before making a purchase.

Eligibility for Returns

• Products can be returned within 7 days of receipt if they are in their original condition, unused, and in the original packaging.
• Customized or engraved items are not eligible for returns unless there is a manufacturing defect or damage during shipping.

Return Process

• To initiate a return, please contact our customer support team at support@lakshmisrinivasajewellery.com or call us at +91 83094 09007.
• Provide your order details and reason for the return. We will guide you through the return process.
• Returns must be shipped to our address as instructed by our support team. Please ensure secure packaging to avoid damage during transit.

Inspection and Approval

• Once we receive your returned item, it will be inspected to ensure it meets the return eligibility criteria.
• If the return is approved, we will process your refund within 7 working days from the date of approval.

Refund Policy

• Approved refunds will be credited to your original payment method within 7 working days.
• Shipping charges, if applicable, are non-refundable unless the return is due to a defective or incorrect item.

Exchanges

• Exchanges are only allowed if the product is defective or damaged during shipping.
• Please contact our customer support team to arrange an exchange within 7 days of receiving the product.

Contact Us

If you have any questions or need further assistance, please contact us:

Email: support@lsjcollections.com

Phone: +91 83094 09007